✦ These are Luneta’s current shipping prices options, according to where you are based:

UK: £ 3.95 - Tracked 48 via Royal Mail

Europe: £ 10 - International Tracked Delivery via Royal Mail

Outside UK and EU: £ 13.10 - International Tracked Delivery via Royal Mail

✦ We no longer offer untracked shipping, as this always causes a lot of headaches! With tracked information end to end, we can both have peace of mind knowing where your parcel is.

✦ As of July 2024, we also no longer offer "free" shipping by default. This is in order to be more transparent about the price we both pay for this service provided to us by Royal Mail/DPD. Shipping is never free, for anyone: If you buy anything stating free shipping, the shipping cost was just baked into the final price and you're still paying for it.

✦ Please also note that customs fees might apply and they’re the customer’s full responsibility.

✦ Luneta is not responsible for packages once they have been passed on to the shipping company, however, we'll be happy to reach out to them and inquire about missing packages. If an order has been marked as delivered by the shipping company, we are sadly unable to replace or refund packages.

We only make 1 of each of our designs to take photos of. Any subsequent purchases of a design will be made to order, if we have enough vintage beads to make them. This means we require 1-3 business days to make/handle your order.

After it's been shipped, it usually takes Royal Mail 2-3 days to deliver in the UK, 3-5 business days in Europe and 6-7 business days outside the UK and Europe. In our experience, it might take up to a month to deliver to the US.

You can return your purchases up to 30 days of receipt for a refund, minus shipping costs, as long as the items are in the same condition they were received in and in their original packaging. Unfortunately, this policy doesn’t apply to pierced earrings or custom designs, unless you receive them damaged and send us a picture to prove it.

For hygiene reasons, earrings with an ear post or wire (i.e. the type for pierced ears) cannot be returned or exchanged unless they’re faulty. This does not affect your statatory rights. Clip on earrings, necklaces and bracelets can be returned even if not faulty, no questions asked.

If you’d like to return/exchange an item (any item if you receive it faulty, or any item that’s not an earring for pierced ears if you just want to return or exchange), simply email us at hi@lunetacreations.com so we’re aware and post back your items along with a note with your name, address, order number and whether you are returning or exchanging your items to:

Luneta
Unit 81769, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
UK

Please use a Signed For/Tracked delivery service to ensure we receive your items and add the tracking number to the email you send us informing us of the desired return/exchange. If you ask for a refund, we will process it within 3 working days of receiving your return and you will receive an email to confirm your refund to the original payment method you used. If you ask for an exchange, we will also process it within 3 working days of receiving it, but please let us know by email what you’d like to exchange it for.

Unfortunately, as we’re a very small business, we aren’t able to pay for the return/exchange postage unless the item gets to you faulty.

a. If an item is faulty upon receipt, please email hi@lunetacreations.com within 3 days of receipt so we can work things out, including a photo so we can see the damage. Unfortunately, as our jewellery is made with vintage beads, this means we don’t have huge amounts of them. We run an end-to-end quality assurance of our pieces before posting them your way, but since this is a manual process, sometimes we overlook something or the item can be damaged during shipping.

If this unfortunately happens, we can repair or replace your jewellery (when possible) free of charge, besides providing a returns postage label up to £4.50 (UK) or £12.50 (international) and sending it back to you, also free of charge. You can also return a faulty item for a full refund within 30 days of receiving it, in which case we will provide a returns postage label.

Please note, we only pay for return postage if your item is damaged upon arrival. If you just wish to return it, please see conditions above in the returns section.

b. If the item needs repairing due to mistreatment or accidental damage (e.g. falling on the floor), we’re still happy to try and repair it, but ask you to cover all postage costs, cost of any materials used and cost of labour. Please note, as mentioned above, that our beads are vintage and may no longer be available. Email hi@lunetacreations.com so we can discuss options.

• Store your Lunetas in the cute box they came in, or in your preferred jewellery box. Minimizing contact with air will ensure the metal bits stay shiny for longer!

• Do not shower, exercise, go in a pool or into the ocean whilst wearing your jewellery.

• Clean them gently with a cloth - don’t use abrasive products.

• Be gentle! Avoid dropping your jewellery onto hard surfaces as the impact can weaken or break the piece. Do keep in mind that some of our beads are 100+ years old!

• Metals are easily damaged by soap/creams/sprays/perfumes, so avoid using these in areas of contact with our jewellery.

We have an end-of-life program thought out if you would like to thoughtfully rehome your Lunetas. This program applies to products that: i) are unworn but no longer in the Returns window of 30 days since receipt, ii) are still in the Returns window of 30 days since receipt but have been worn, iii) have been worn and it's been over 30 days since you've received it. This is what you have to do:

1. Get in touch via email (hi@lunetacreations.com) about what item you'd like to send back

2. Send the item back to us via tracked delivery

3. Once the package is received and matches the item, we'll send you a gift voucher for your next Luneta purchase. This gift voucher does not expire and will amount to 10% of what you paid for your item

4. We will either renew/repair the piece and offer them as pre-loved items to new customers, or take the piece apart and incorporate its vintage beads in new designs.

Luneta is a one-woman brand. The vast majority of what we sell is jewellery handmade by us using rare vintage beads, i.e. beads that were made over 20 years ago, giving them a new lease of life and potentially saving them from going to landfill. We mostly buy broken vintage jewellery to take apart, but we also find deadstock vintage beads from time to time.

Our jewellery is made to order, that is, we make one of each design to take pictures of, and only produce more if it sells, which also leads to less waste. The only exception to this is when we do markets, in which case we make a few of the most popular designs if we have enough of the same beads to make more than one.

The remainder of what we sell is “original” vintage, which just means I’m selling it as we found it.

We also only use recyclable packaging and partner with Ecologi to further offset our carbon footprint.

Do reach out via email or DM us on instagram if you have any questions or suggestions, we're always trying to do better.

Read the whole story about our sustainability initiatives here.

We currently accept Paypal, Clearpay and most major credit and debit cards through Stripe payments. Both Paypal and Clearpay offer installment plans if you'd like more time to pay for your Lunetas. Read more about Clearpay here and about Paypal here.

The general process of a Luneta is:

1) Sourcing vintage necklaces to work with (or deadstock vintage beads)
2) Cleaning the vintage necklaces before we take them apart for beads (skip this step if it’s deadstock beads)
3) Dismantling the vintage necklaces and storing their beads individually (or just storing them if they were deadstock)
4) Sitting down with all our beads to create new designs, usually according to a general theme of a drop. We use new, quality gold-filled or sterling silver findings to make our designs to ensure our pieces will look good for many decades to come.

I (Marianna) make all pieces by hand in London. The only exception to this is, of course, if you’re buying an original vintage piece, in which case it was made by someone else more than 20 years ago.

Except for the first unit of a design, which we make to take pictures of, all our handmade jewellery is made to order. We only make more of a design if the first one sells out and a second unit is purchased (and we have enough beads to).

All our packaging is gift-ready and we’ll be more than happy to include a handwritten note if you’re shipping a gift directly to the receiver - just let us know what you’d like us to write in the “Gift Note” section of our check out page.

Email us at hi@lunetacreations.com with your dream jewellery ideas and let’s make it happen sustainably, using vintage beads ♡

You can also fill up the form here.